Pre-conference A or Post-Conference B
Tuesday 29th September 2009
9.00 – 4.00
Pre-conference Workshop A
How to facilitate teamwork in a community:
*Dissect case studies from Rod Wilson’s, Inner East Community Service, and Dr Tony Hobbs’ Cootamundra Primary Health Centre
Understand how to co-ordinate and structure primary care partnerships by unravelling case studies from two different perspectives. Compare and contrast the community health service perspective with the clinical director experience to understand how to enable strong foundations for regional partnerships.
Case Study 1: The community service perspective
Examine the workings of the Inner East Community Service, Victoria, to understand the successes and challenges in the co-ordination of health care professionals, services and the government.
Presented by: Dr Rod Wilson
Case Study 2: The clinic perspective – the Cootamundra Primary Health Centre
Examining the success and pitfalls experienced by Dr Tony Hobbs.
Presented by: Dr Tony Hobbs
Professor Mark Harris, Executive Director Centre Primary Health Care and Equity, is currently working on a trial of multidisciplinary teamwork for better chronic disease care for patients in general practice. He has provided policy advice to Commonwealth and NSW governments.
Rod Wilson is the CEO of the Inner East Community Health Service a position he has held for the last 12 years. He has been the CEO of 2 other Victorian community health services prior to this.
Dr Tony Hobbs is a GP Obstetrician at Cootamundra in the NSW Riverina district, where he has promoted an innovative model for integrated primary care. He is chair of the National Primary Health Care Strategy External Reference Group.
Friday 2nd October 2009
9.00 – 4.00
Post-Conference Workshop B
How to achieve a patient centric system
This workshop will look at how to create more patient centred
models of care. It will illustrate how to implement models to
measure the patient journey and to set performance indicators to
monitor and evaluate success, quality and safety:
systematic patient-based evidence on the quality of
relationships with patients and other service aspects.
• How to constructively interpret this feedback to provide
the best possible health outcomes for patients
• What interventions are available to help support heath
organisations to become more patient-centred
• Implement 360° or multi-source feedback activity
Determine how to use this information to:
• Positively re-engineer the primary health care systems
• Help clinicians to support patients with chronic disease to
self manage
• Direct service redesign for better patient outcomes.
The workshop will be led by Assoc. Professor Michael Greco, Director, Client-Focused Evaluations Program. Michael is involved primarily in the provision of patient and colleague feedback to clinicians and healthcare organisations with the aim of enhancing quality and professional development in the UK and Australia.
